Customer Success Manager
Owns onboarding, adoption, and retention to maximize customer lifetime value.
Key responsibilities
- Onboard new customers and drive time-to-value within the first 30–60 days
- Monitor product adoption, health scores, and usage patterns proactively
- Run quarterly business reviews and regular check-in calls
- Identify and close upsell and expansion opportunities within accounts
- Manage renewals proactively and reduce churn through early intervention
Skills we vet for
Every Customer Success Manager we place clears a rigorous screen. These are the capabilities we verify before a candidate ever reaches you.
- Relationship management and executive communication
- Onboarding program design and change management
- Data-driven health monitoring and early churn detection
- Upselling, expansion selling, and renewal negotiation
- Cross-functional coordination with product, support, and sales
Common tools
A Lago-placed Customer Success Manager typically works across these platforms. Let us know your stack and we'll match accordingly.
What you get with a Lago-placed Customer Success Manager
Every candidate is pre-vetted for technical skill, communication, and cultural fit. You get a professional who can ship from day one—without agency markups or the usual hiring overhead.
Role-specific vetting
Technical screens, portfolio review, and scenario-based interviews tailored to the role.
Top 8% talent only
Most candidates are rejected. You only meet people who clear our bar.
Fast time-to-hire
Matches in under 7 days, with flexible month-to-month contracts.
Global talent, local quality
Placements across Philippines, Serbia, and LATAM—fluent, overlapping hours, ready to work.
How it works
- 1
Tell us the role
Share the responsibilities, tools, and working hours you need.
- 2
We match in under 7 days
We surface pre-vetted candidates already screened for this role type.
- 3
Interview & start
Run your own final interview, then start working month-to-month with zero agency markup.
Ready to hire a Customer Success Manager?
Get matched with a vetted Customer Success Manager in under 7 days.
Get Started